Yellowtag - [PageTitle]

Refund Policy

We want you to be happy with your purchase. If you're not, just return the item with proof of purchase to the address below and we'll exchange or refund it:

50 Kings Hill Avenue
Kings Hill
West Malling
ME19 4JX

Please return the unused product(s) to us within 14 days of receiving your order. When we've received the returned item(s) we'll refund the credit or debit card which was used to pay for the order. It can take up to 14 days from when we receive the returned item(s) for you to receive your refund.

Terms & conditions relating to refunds

  • If you're unhappy with your purchase, please let us know immediately. Except in the case of items which prove to be faulty, please contact us within 14 days of receiving the goods.
  • When returning items please include a copy of your receipt or delivery note, and your name, postal address and email address.
  • Unless the item(s) are faulty you should pay the postage costs for returning the item(s). If the goods are faulty we will arrange to cover the cost of the postage - please contact us for details.
  • We'll refund the original debit or credit card used to make the purchase within 14 days of us receiving the returned goods. If you are only returning some of the items on your order, then we will only refund the cost of those items.
  • Unless the goods are faulty we will not refund the standard delivery charge.
  • It's important that any unwanted items, unless faulty, are returned in a resalable condition. This means that you must return all of the original packaging, and that the goods must be undamaged and unused.
  • This does not affect your statutory rights.
Yellowtag - [PageTitle]

Success Stories

    I had a call from Dad in the UK to say my passport was found...
    --Hugh Swire (Shropshire)

    Mobile phone
    I lost my mobile phone and it was found at Great Hadham...
    --Lynn Haslett (Hartfordshire)

    Pet - Dog
    Many, many thanks Yellowtag, we were with friends in Suss...
    --Jackie & Andy (Manchester)

    Confirming safe return of lost my camera. Impressed with...
    --Michael Sexton (Middlesex)

Yellowtag - [PageTitle]